Refund policy

Returns

We want you to feel confident shopping with gkibms. If your purchase is not the right fit, you may request a return within 30 days of delivery.

Eligibility

To be eligible, items must be unused, unworn, unwashed, and returned in their original condition with tags and packaging intact. Please include your order number when contacting us.

How to start a return

Email support@gkibms.com within 30 days of delivery. Please describe the reason for the return and include photos when an item arrives damaged or incorrect. We will reply with the next steps and, where applicable, the return address.

Damaged, incorrect, or missing items

Please contact us as soon as possible, ideally within 7 days of delivery. We will review the details and work with you on a replacement, store credit, or refund when appropriate.

Non-returnable items

For hygiene and safety reasons, certain intimate, personalized, final-sale, or clearance items may not be eligible for return. Any applicable exception will be identified on the product page or at checkout.

Return shipping

Unless an item is defective, damaged, or sent in error, return shipping costs are the customer’s responsibility. Please use a trackable service and keep your shipping receipt until the return is complete.

Refunds

After we receive and inspect your return, we will email you the result. Approved refunds are issued to the original payment method. Please allow 5–10 business days for processing, plus any additional time required by your bank or payment provider.