Refund Policy
Refund Policy
We want your gkibms purchase to feel right. If something does not work for you, start a return by emailing support@gkibms.com before sending a parcel.
Cancellation & Processing Time
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Order Cancellation:
You are permitted to submit an order‑cancellation request within 24 hours after checkout, provided your parcel has not yet been dispatched. Cancellations submitted within this window before shipment will qualify for a complete money‑back refund.
Once your purchase enters shipping preparation or has left our facility, cancellation is no longer possible. -
Order Processing:
All orders will get handled and dispatched within 48 hours (2 business days) once payment gets confirmed. A dispatch confirmation email containing tracking details will be sent to you after goods ship out.
Return Time Limit
30-day return window
Contact us within 30 calendar days after delivery. Items should be unworn, unwashed, unused, and returned in their original condition with tags and packaging intact.
Requesting a return
Include your order number, the item you are returning, and the reason for the request. We will provide the return instructions and destination. A parcel sent without those instructions may be delayed or refused.
Items not normally eligible
Customized items, gift cards, intimate or hygiene-sensitive items, and products marked final sale may not be returnable for health, safety, or product-specific reasons. This policy does not limit rights that cannot legally be excluded.
Damaged or incorrect orders
Tell us within 7 days of delivery and include clear photos of the item, packaging, and shipping label. After review, we may arrange a replacement, another store solution, or a refund when appropriate.
Return costs and refunds
Unless the item is defective, damaged, or sent in error, return shipping is generally the customer’s responsibility. Original shipping charges are non-refundable unless required by law or our error caused the problem. Once an approved return is received and inspected, the refund goes to the original payment method. Banks and payment providers may take 5–10 business days to display the credit.